SUB2r Sales, Shipping, and Return Policies
All products sold in the SUB2r Online Store site are subject to the SUB2r Terms
of Sale (for hardware) and End User License Agreement (for software).
Payment
Payments for SUB2r products are made via credit cards or debit cards, powered
by Stripe. The payment will
be charged at the time of order submission.
Please refer to https://stripe.com/us/privacy
for full terms and conditions of use. SUB2r shall not be responsible for
any acts or omissions in connection with Stripe transactions.
Delivery,
Transfer of Title, and Risk of Loss
All Online Store purchases are subject to separate shipping charges. Transfer
of title and risk of loss shall occur on the date when the applicable products
are shipped from SUB2r’s warehouse’s dock. SUB2r ships online store products
from California, USA.
Shipping
and Handling
Domestic
Shipping
We ship via USPS Priority Mail for all domestic orders. The fees are
displayed at the time of checkout. Shipping charges are set up for single unit purchases. If you are interested in
multiple units, please contact us at sales@sub2r.com.
International
Shipping
International orders are shipped via DHL. The S&H is based on the
country of destination. The fees are displayed at the time of checkout.
Shipping charges are set up for single unit purchases. If you are interested in
multiple units, please contact us at sales@sub2r.com. If your country is
not listed during checkout, please contact us.
Customers with shipping addresses outside of the U.S. are solely responsible
for all duties, import taxes and brokerage fees. These
are not included in the cost of shipping or handling of the
order. The customer (or recipient, if different) is the importer of record
and therefore must comply with all applicable import laws and regulations of
the destination country. The value of the product
will be declared as the net sales price which is the price you paid less
discounts and incentives less shipping.
Customs, duties, and taxes vary widely from country to country; please check
with your local customs agency for details on estimated costs. SUB2r has
no control over these charges and can't predict what they may be. When customs
clearance procedures are required, it can cause delays beyond SUB2r’s original
delivery estimates.
Shipment
Confirmation & Tracking
As soon as our warehouse ships your order, we will send you an email notifying
you that your package is en route. In this email we will include a link to
track delivery with USPS or DHL.
Please examine the package for any damages that may have occurred in transit. If the shipping packaging appears to be damaged, do not accept it. You are responsible for initiating a claim with the carrier as well as your taxation authority for refund of any fees you paid.
Return
Policy
We offer a 100% unconditional money-back guarantee within fourteen (14) days of
the date of delivery to the customer. If you are the original purchaser
of the Product and you are not satisfied with this Product for any reason, you
may return it in its original condition and in its original packaging within
fourteen (14) days of the confirmation of delivery and receive a full
refund (shipping fees are non-refundable). Return shipping fees remain the customer’s responsibility.
Customs, duties, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage /customs /duty /taxes, and any return shipping charges cannot be refunded by SUB2r. You will need to contact your taxation authority for a refund.
For your returns we recommend that you
purchase insurance with your carrier for the full value of the merchandise.
This is necessary should they lose or damage the goods.
The present right of return only applies to products that are returned in their original, complete condition, including all cables, mounts, power supply, lenses, or any other item(s) originally shipped with the camera. Any product that has been damaged, is not in its original packaging, is missing any accessories or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines for return are effective from the date of receipt of the order.